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Bank Care Team Leader – Sanctuary Care (Forefaulds, East Kilbride / Glasgow Region)
Job Overview
Sanctuary Care is recruiting a compassionate and skilled Bank Care Team Leader to join the team at the Forefaulds Care Home in East Kilbride (Blackbraes Road, G74 3JY, serving the greater Glasgow area).
This flexible “Bank” position operates on an as-and-when-required basis, offering flexible shift opportunities. The Care Team Leader guides shift operations, mentors Care Assistants, and ensures high-quality, person-centered residential care for older adults.
Key duties and responsibilities include:
- Shift & Team Leadership: Directing shift activities, supporting the daily professional development of Care Assistants, and ensuring care standards are met.
- Person-Centered Care Delivery: Administering and overseeing direct personal care tailored to individual resident care plans while preserving dignity, respect, and independence.
- Wellbeing & Social Engagement: Integrating leisure, recreational, and social activities into daily shift routines to enrich residents’ lives.
- Collaborative Operations: Communicating effectively across shift handovers, collaborating with multi-disciplinary healthcare professionals, and ensuring accurate care documentation.
About Us
Sanctuary Care is a national, award-winning, not-for-profit care provider and subsidiary of Sanctuary Housing Association. As a Gold Investors in People accredited organization and a Disability Confident Employer, Sanctuary Care reinvests all operational surpluses directly back into its care homes, resident facilities, and staff development. Recognitions include the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards for Best Training & Development.
Website Link: https://www.sanctuary-care.co.uk/
Key Requirements & Qualifications
- Care Experience: Solid hands-on experience in adult social care or residential care settings for older adults.
- Qualifications: Possession of (or working towards) an SVQ Level 3 or NVQ Level 3 in Social Care (or equivalent qualification) is highly desirable.
- Vetting & Right to Work: Candidates must possess existing UK Right to Work. Appointment is subject to safeguarding checks, including a PVG (Protecting Vulnerable Groups) scheme check for protected adults (funded by Sanctuary Care).
- Core Qualities: Clear communication, flexibility for shift patterns, strong team leadership, empathy, and a genuine commitment to dignified elderly care.
Role Benefits & Perks
- Competitive Hourly Pay: £15.45 per hour (flexible bank contract).
- Health & Wellbeing Support: Access to Aviva Digicare+ (virtual GP appointments), Employee Assistance Programme (EAP) for financial, legal, and mental health counseling, and company-paid life insurance.
- Rewards & Financial Perks: CQC/Care Inspectorate bonus schemes, pro-rata holiday entitlement (28 days baseline including bank holidays), workplace pension, occupational sick pay, and staff retail discounts.
- On-Shift Perks: Free meals provided depending on shift duration, plus access to the Cycle to Work scheme.
- Training & Development: Fully funded training programs, including the structured Team Leader Development Programme.
Salary Insight
- Hourly Rate: £15.45 per hour for bank/flexible hours worked.
- Annualized Context: For comparison, a full-time equivalent schedule (37.5 hours/week) at this rate equates to approximately £30,127 per year plus applicable shift allowances or quality bonuses.
Career Guide Tips for Social Care Leaders
- Familiarize Yourself with Care Inspectorate Standards: In Scotland, residential care is regulated by the Care Inspectorate—understanding Health and Social Care Standards helps ensure shift compliance.
- Develop Mentorship Skills: Effective Team Leaders excel at coaching junior Care Assistants during live shifts, balancing tasks with supportive feedback.
- Promote Active Person-Centered Care: Always emphasize how care plans are tailored to individual resident choices, life histories, and personal routines rather than fixed institutional schedules.
How to Prepare a CV for This Position
- Highlight SVQ/NVQ Credentials: Feature your SVQ3/NVQ3 or relevant care accreditations prominently at the top of your resume.
- Detail Supervisory Experience: Include concrete examples where you delegated tasks, led shift handovers, or trained new Care Assistants.
- Confirm Regulatory Status: Explicitly state your existing UK Right to Work and your current PVG/DBS scheme membership status on page one.
How to Prepare for the Interview
- Demonstrate Values-Based Care: Prepare examples that show how you embody core values like kindness, respect, empathy, and dignity in challenging care scenarios.
- Use the STAR Method: Frame your answers (Situation, Task, Action, Result) around managing shift priorities, handling medical emergencies, or resolving family concerns.
- Review Sanctuary Care’s Culture: Familiarize yourself with Sanctuary Care’s not-for-profit mission and their focus on resident wellbeing.
Top 3 Interview Questions & How to Answer Them
1. “How do you handle a situation where a shift is understaffed or exceptionally busy, while ensuring resident care quality isn’t compromised?”
- Explain how you prioritize critical care needs, delegate tasks effectively according to team strengths, maintain calm leadership, and keep open lines of communication across the shift.
2. “Can you give an example of how you supported or mentored a struggling Care Assistant on your team?”
- Detail a constructive, empathetic approach—identifying training gaps, offering one-on-one guidance during shift duties, and encouraging professional growth while maintaining care standards.
3. “How do you ensure that individual resident choices and dignity are respected during daily personal care routines?”
- Discuss listening actively to resident preferences, encouraging independence where possible, reading individual care plans thoroughly, and treating every resident with warmth and respect.
How to Apply
To submit an application:
- Visit the official Sanctuary Care Careers Portal.
- Search for the Bank Care Team Leader – Forefaulds (East Kilbride) position.
- Complete the online application form and upload your updated CV.
Note: sanctuary Care is a Disability Confident employer and provides reasonable adjustments during the recruitment process upon request. Applications may close early if high response volumes are received.
Disclaimer
This job summary is an independent document created for informational, educational, and career guidance purposes only. It is not an official offer of employment or contract from Sanctuary Care Limited or Sanctuary Housing Association. Pay rates, location details, and benefit eligibility remain subject to employer terms and confirmation.