Table of Contents
Career Guide & Role Summary: Network Operations Engineer
Role Overview
KCOM is seeking a dedicated and resilient Network Operations Engineer to join its Core Platform & Networks team in Hull. Operating within a vital 24×7 operational function, this role centers on monitoring, maintaining, and troubleshooting critical IT and network infrastructures.
As a key technical point of contact, you will manage incidents across LAN/WAN networks, servers, and security environments, ensuring minimal downtime for both enterprise clients and internal systems. This position offers a structured 4-week rotating shift pattern, ideal for professionals looking to sharpen their 2nd-line technical capabilities within a major UK telecommunications provider.
About KCOM
Rooted in Hull and East Yorkshire since 1904, KCOM is a regional telecom pioneer dedicated to connecting local communities and businesses. Known for expanding full-fibre broadband networks and driving digital transformation, KCOM fosters a collaborative, community-focused culture that values innovation, continuous employee development, and workplace diversity.
Website Link: https://www.kcom.com/
Job Summary Overview
| Feature | Key Details |
| Job Title | Network Operations Engineer |
| Company | KCOM |
| Location | Hull, UK (Salvesen Way) |
| Work Model | 100% Office-Based |
| Employment Type | Permanent, Full-Time |
| Shift Pattern | 4-Week Rotating Shift (07:00–23:00 coverage + night cover/overtime as needed) |
| Base Salary | Up to £30,000 per annum |
| Shift Allowance | +15% additional allowance |
| Closing Date | August 13, 2026 |
| Security Requirement | Must be eligible for UK Security Clearance |
Why Join? Key Benefits of This Role
- Competitive Compensation: Earn up to £30,000 annually, complemented by a 15% shift allowance that substantially boosts overall earnings.
- Structured Career Pathway: Ideal environment to step up into advanced 2nd-line network engineering and service operations roles.
- Workplace Support: Access to personal development platforms, continuous learning, and occupational health resources.
- Inclusive Environment: Benefit from family-friendly workplace policies, active DEI employee forums, and supportive health programs.
Strategic Career Guide & Application Tips
How to Tailor Your CV for This Role
- Highlight Core Networking Concepts: Clearly feature experience with LAN/WAN architecture, routing/switching fundamentals, and basic server/desktop troubleshooting.
- Quantify Service Experience: Mention specific Service Level Agreements (SLAs) you have worked against and the ITSM tools (e.g., ServiceNow, Jira, Remedy) you have used.
- Emphasize Calm Under Pressure: Outline past experiences managing critical technical incidents or working within shift-based environments.
- Security Clearance: State explicitly on your CV that you are eligible for UK Security Clearance.
How to Prepare for the Interview
- Review ITIL Frameworks: Revisit standard incident management lifecycles, continuous service improvement, and escalation workflows.
- Map Technical Scenarios: Prepare examples of step-by-step troubleshooting methodologies you use when handling multi-layered network failures.
- Demonstrate Flexibility: Be ready to discuss how you manage shift rotations, maintain handovers between teams, and handle unexpected schedule changes professionally.
Technical Interview Questions to Expect
- Troubleshooting & Incident Response: “Can you walk us through how you isolate a network connectivity failure across a hybrid LAN/WAN environment when a high-priority SLA ticket is raised?”
- Prioritization Under Pressure: “How do you handle multiple simultaneous alerts from monitoring tools when both internal systems and external enterprise client services are impacted?”
- Operational Handovers: “In a rotating shift setup, what critical details do you include in your shift handover logs to ensure zero operational gap for the incoming team?”
How to Apply & Contact Information
- Application Channel: Submit your updated CV directly through the official KCOM Careers Portal.
- Deadline: August 13, 2026 (Note: Early applications are strongly recommended as interviews may begin earlier if high applicant volumes are met).
- Agency Policy: KCOM does not accept third-party recruitment agency applications for this posting.
Disclaimer
This document serves as an informational career summary and application guide based on the public job posting by KCOM. It is not an official offer of employment or an official recruitment portal. Salaries, terms, and deadlines are subject to change at the employer’s discretion. Please verify details directly on the official employer website before applying.