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Sales Administration Specialist – Position Overview
Mpeople Recruitment North West is seeking an experienced, detail-oriented Sales Administration Specialist to join an established, fast-paced commercial sales office in Middleton, Manchester.
This full-time, permanent position is ideal for a sales admin professional with a background in order processing, e-commerce admin, and courier coordination. Working closely with warehouse teams and external logistics providers, you will oversee the complete lifecycle of customer orders—from initial inquiry and pro-forma payment through to dispatch, delivery tracking, and post-sales admin.
Key Position Details
- Position: Sales Administration Specialist / Sales Office Administrator
- Location: Middleton, Manchester
- Working Hours: Monday to Friday, 8:30 AM – 5:00 PM (37.5 hours/week)
- Salary: £27,560 per annum
- Recruitment Agency: Mpeople Recruitment North West
Primary Responsibilities
- Order Processing & E-Commerce Admin: Accurate entry and tracking of sales orders, e-commerce transactions, Amazon store sales, and international/Irish orders through dedicated courier portals.
- Customer Account Management: Process pro-forma payments, generate credit notes, resolve chargebacks, coordinate promotional pricing, and manage bulk trade orders.
- Logistics & Depot Liaison: Collaborate daily with warehouse personnel and courier services to schedule shipments, track deliveries, and resolve dispatch queries.
- General Office Support: Provide cross-coverage for team members, assist with bank cheque processing, manage stationery inventory, and handle general office admin.
Key Candidate Requirements
- At least 2 years of direct sales administration experience.
- Exceptional organizational skills and ability to thrive in a fast-moving sales desk environment.
- Proven communication skills across internal teams, couriers, and clients.
- Working knowledge of Sage 200 software is highly advantageous.
About Us
Mpeople Recruitment is an award-winning independent recruitment agency operating across the North West of England, specializing in Commercial, Office Support, HR, Finance, and Executive placements. Known for building long-standing relationships with regional businesses, Mpeople matches talented office professionals with supportive, growth-oriented employers. Candidates working through Mpeople benefit from honest recruitment guidance, clear feedback, and personalized career consultation.
Website Link: https://www.mpeople-recruitment.com/
Career Guide & Key Insights
Sales administration bridges commercial sales with backend logistics, ensuring revenue turns into successful, on-time deliveries.
How to Excel as a Sales Administration Specialist
- Master ERP & Accounting Software: Systems like Sage 200 form the backbone of inventory tracking, order logging, and invoicing. Developing deep software familiarity allows you to process high order volumes with speed and precision.
- Understand Courier & E-Commerce Portals: E-commerce sales (including Amazon and international routes) require adherence to specific labeling, dispatch timelines, and portal procedures. Familiarizing yourself with courier integration tools prevents delivery delays and chargebacks.
- Maintain Proactive Order Reconciliation: Regularly audit pending orders, pro-forma payments, and warehouse dispatch logs to catch potential shipping bottlenecks before the customer notices.
Benefits of the Role
- Competitive Annual Compensation: £27,560 base salary for a structured 37.5-hour workweek.
- Generous Holiday Allowance: 20 days paid leave plus bank holidays, featuring an increasing holiday entitlement scheme linked to length of service.
- Extra Time Off: Includes a dedicated paid Christmas closure period plus your birthday off every year.
- Holiday Purchase Scheme: Flexible options to buy additional annual leave to support work-life balance.
- Stable Office Hours: Standard Monday-to-Friday schedule with weekends off.
How to Prepare Your CV for This Position
To present a standout application to Mpeople Recruitment, highlight your order processing accuracy, e-commerce knowledge, and software skills:
- Highlight Sales Order & ERP Systems: Explicitly list your experience with Sage 200, SAP, Xero, or similar commercial ERP and invoicing platforms.
- Detail E-Commerce & Portal Experience: Showcase past experience managing e-commerce orders, Amazon marketplace seller portals, or courier platforms (e.g., Royal Mail, DPD, DHL).
- Emphasize Financial Administration Skills: Mention your background handling pro-forma invoices, credit notes, chargebacks, and bank reconciliations.
- Quantify Output & Multi-Tasking: Use concrete numbers where possible (e.g., “Accurately processed 50+ daily sales orders and coordinated daily courier dispatch across UK and Irish accounts”).
How to Prepare for an Interview
- Review Sage 200 & Order Workflows: Be ready to talk through how you take an order from initial sales entry to warehouse picking, courier booking, and final invoicing.
- Demonstrate Issue-Resolution Skills: Practice explaining how you handle client delivery queries, courier delays, or chargeback disputes calmly and professionally.
- Use the STAR Method: Frame your answers using Situation, Task, Action, Result when sharing past administrative achievements or team coverage experiences.
3 Likely Interview Questions
- ERP & Software Proficiency: “Can you describe your experience using Sage 200 or similar ERP systems for processing sales orders, issuing credit notes, and tracking client accounts?”
- Handling Order Discrepancies & Couriers: “How do you handle a situation where an urgent bulk order is delayed by a courier or missing key stock items in the warehouse?”
- Prioritization Under High Volume: “During busy promotional periods or when providing holiday cover for colleagues, how do you prioritize competing tasks like order entry, customer queries, and stationery/admin duties?”
How to Apply
- Update Your CV: Ensure your resume clearly details your 2+ years of sales administration experience, software competencies (especially Sage 200), and contact details.
- Submit Online: Apply directly through the official job board listing or via the Mpeople Recruitment website candidate portal.
- Application Review: Mpeople Recruitment acts as a recruitment business on behalf of their client. Suitable applicants will be contacted by a recruitment consultant for an initial screening interview.
Disclaimer
This job summary, career guide, and interview preparation resource are compiled independently for career development and informational purposes only. Position details, working hours, benefits, and salary rates reflect the vacancy listed via Mpeople Recruitment North West and are subject to change by the hiring company. Mpeople Recruitment is an equal opportunity recruitment business. Candidates should confirm all specific application details directly through the recruitment agency’s official platform.