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Support General Manager – James Webber Recruitment (Bristol / Field-Based)
Role Overview
Are you an adaptable, commercially minded hotel leader who thrives in dynamic, multi-site environments? James Webber Recruitment (JWR) is seeking a Support General Manager to provide hands-on operational leadership across a portfolio of hotels, primarily located along the M4/M5 corridor in the South of England. Working as a key operational field resource, you will step into properties during leadership transitions, periods of peak demand, or operational absences to drive standards, commercial performance, and team engagement.
Key Responsibilities
- Multi-Site Operational Leadership: Step in as acting General Manager or support existing site leadership across diverse hotel properties on short notice.
- Commercial & Financial Oversight: Monitor property performance, manage labor budgets, control food and beverage margins, audit stock, and implement cost-saving measures.
- Operational Auditing & Standards: Rapidly identify operational bottlenecks and maintain high standards across housekeeping, front office, and food & beverage.
- Team Management & Development: Build immediate trust with established teams, lead Department Heads, support recruitment, and maintain high morale during transitional phases.
- Compliance & Safety: Enforce health and safety regulations, food hygiene protocols, and allergen control between kitchen and front-of-house teams.
- Transitions & Handovers: Deliver structured operational handovers and clear performance updates to senior leadership when moving between sites.
Candidate Profile & Qualifications
- Leadership Background: Proven track record as a Hotel General Manager, Deputy GM, or senior multi-department operator within the hotel sector.
- Financial Acumen: Strong understanding of hotel P&L structures, margin controls, labor forecasting, and operational KPIs.
- F&B Experience: Direct experience managing food and beverage operations within a hotel setup.
- Mobility & Flexibility: Full UK driving licence with willingness to travel across the South of England (M4/M5 corridor proximity is highly advantageous).
About Us
James Webber Recruitment (JWR) is a premier hospitality recruitment agency acting on behalf of a growing, established multi-site hotel group. The client group manages a diverse portfolio of hotels throughout the UK, offering an inclusive, growth-focused culture that values operational excellence, strong team engagement, and internal career progression.
Website Link: https://www.jwrecruitment.co.uk/
Benefits of This Role
- Competitive Remuneration: Base salary up to £45,000 per year.
- Mobility Support: Included car allowance to support field travel across properties.
- Bonus Potential: Performance-related bonus tied to operational and financial targets.
- Corporate Benefits: Access to the group’s comprehensive employee benefits package.
- Career Growth: Direct visibility with senior leadership and the Operations Director, opening doors for long-term career advancement within the hotel group.
Salary Insight
- Base Compensation: Up to £45,000 per annum.
- Total Package Value: Up to £50,000+ per year when factoring in the car allowance, performance bonuses, and corporate perks.
Career Guide Tips for Aspiring Support General Managers
- Develop a 48-Hour Audit Framework: Cultivate a personal framework for quickly assessing a hotel’s labor costs, team morale, and safety compliance within your first two days on site.
- Master Change Management: Learn how to deliver constructive feedback and implement procedural changes without disrupting existing workplace culture.
- Focus on Clean Handovers: Maintain meticulous documentation so site management can easily maintain momentum after your support placement ends.
How to Prepare a CV for This Position
- Highlight Multi-Unit or Troubleshooting Experience: Emphasize any past roles where you managed multiple departments, opened new sites, or turned around struggling properties.
- Quantify Financial Impact: Show concrete figures on how you controlled labor costs, improved food/beverage margins, or increased guest satisfaction scores.
- Emphasize Mobility & Driving Status: Explicitly state that you hold a full UK driving licence and are comfortable with field-based travel across the South of England.
How to Prepare for an Interview
- Prepare Case Studies: Be ready to walk the interviewer through a time you stepped into a challenging environment, gained the team’s trust, and corrected operational deficiencies.
- Brush Up on P&L Metrics: Expect technical questions around managing food margins, stock audits, and adjusting labor rotas on short notice.
- Demonstrate Emotional Intelligence: Highlight your ability to motivate staff who may be feeling uncertain during leadership transitions.
Potential Interview Questions
- Rapid Adaptability: “When taking over operational control of a new hotel on short notice, what are the first three areas you audit within the first 24 hours?”
- Team Engagement: “How do you gain the trust and respect of an established team when stepping in as a temporary or support leader?”
- Commercial Management: “Can you share an instance where you successfully brought labor costs or F&B margins back in line with financial targets?”
How to Apply
To apply for the Support General Manager position:
- Contact James Webber Recruitment (JWR) directly for a confidential discussion regarding the role.
- Submit your updated CV and a cover letter detailing your hotel leadership and multi-site experience through the recruiter’s official application link or portal.
Disclaimer
This summary is an independent document created for career guidance and informational purposes. Specific salary details, travel terms, and operational expectations are managed by James Webber Recruitment and the hiring hotel group, and may be updated. Please consult the official listing or agency representative for official application details.